Athletic Department

Geaux Zone HD - Frequently Asked Questions

Minimum System Requirements

A broadband internet connection (DSL/cable or higher) of 750 kbps or higher is needed for Geaux Zone. If you have an internet connection speed of 3.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy League Pass at its highest video quality.

Frequently Asked Questions

Where do I sign in to Geaux Zone?

Click Here in order to sign in.

Are there blackouts?

Some games may be subject to broadcast restrictions in certain areas, per SEC restrictions.

Are games available to watch on-demand?

Most live broadcasts on Geaux Zone are available to watch on demand.

What video quality are the games viewable in?

Geaux Zone will provide the optimal video quality dependent on the current download bandwidth of your Internet connection, up to a max of 3MB. The video player uses adaptive bandwidth technology to periodically check your Internet connection and deliver you the optimal video quality experience for that connection. If the available bandwidth changes as you watch a game, the picture quality will fluctuate.

How do I launch the application I purchased?

There are several ways users can access their subscription product applications.

Will the viewing quality decrease if I am using other applications?

Applications which consume high bandwidth, such as file sharing applications (e.g. emule, bitorrent), may compete with Geaux Zone and Archive Video Service on the same bandwidth, and thus reduce video quality. It is recommended to close these applications while watching League Pass or limit their bandwidth usage. Downloading large files or using real-time applications, such as VoIP, may reduce video quality as well.

What is Geaux Zone's Privacy Policy?

As a Geaux Zone Service subscriber, you may receive e-mails regarding your Geaux Zone Video Service. In addition, you may periodically receive information by e-mail regarding discounts, updates and new events or offerings regarding Geaux Zone Video Service or other products and services from the LSU Athletics and its partners. If you wish to change your email preferences at any time, you may do so by following the instructions provided within the e-mails received.

What are the Terms of Use?

Please see the entire policy at: http://www.lsusports.net/TermsAndConditions.dbml?db_oem_id=5200.

I have an account but forgot my username/password. What should I do?

At the log-in screen you can either create a new account or enter your username and password.

 

If you have forgotten your password, on the sign in page, click the link that says "Forgot Password?" You will be taken to a screen that asks for your username. Enter your username associated with your account and you will receive an e-mail with your password.

How do I change my account information?

Navigate to your "My Account" page. From that page you will see three links on the left side of your screen. Click the appropriate link to:

  • Update Account Information
  • Update Billing Information
  • Change Password

After I sign in and click on a game, I only get a spinning circle (or empty black screen or white screen). What should I do?

This may be related to a web browser media player plugin issue, follow these steps to resolve:

  • First step, uninstall Adobe Flash Plugin.
  • On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
  • On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
  • Once you have removed Adobe Flash, ***restart your computer***
  • Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/
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