LSUsports.net and LSUsports.net Live FAQ

Welcome to the new LSUsports.net and LSUsports.net Live. In 2018, every LSU fan will have the ability to obtain an all-access pass to the LSU Sports Athletic Department through the new LSUsports.net and LSUsports.net Live.

 

OVERVIEW

REGISTERING

SITE SUPPORT

ACCOUNT SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is LSUsports.net?

http://www.lsusports.net/ is the official web site of the LSU Sports Athletics Department. LSUsports.net is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the Sports Information Department within the LSU Sports

What is LSUsports.net Live?

LSUsports.net Live is a new premium content, subscription-based web product that is found on LSUsports.net. LSUsports.net Live is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content produced by the team at. Additionally, LSUsports.net Live offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

To process your subscription, you will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

Account Management

Both technical and customer support for LSUsports.net Live can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

LSUsports.net Live System Requirements

LSUsports.net Live live programming and archived video can only be utilized through a high-speed Internet connection of 300kbps, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch LSUsports.net Live media. A DSL, cable modem or other high speed connection is required.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System
Pentium class system running at 600 Mhz or better.

Internet Browser
You must have Internet Explorer Version 5.5 or higher to access the content in LSUsports.net Live.

Screen resolution
To effectively use the pages on the LSUsports.net Live, your screen resolution should be set at 800 x 600 pixels or higher. If you can see the entire width of the site without scrolling horizontally, your resolution is set appropriately. If not, please adjust the resolution setting on your computer.

Macromedia Flash
Some important elements of the site utilize Macromedia's Flash software, version 6.0 or higher. If you do not have at least Flash 6 you will be unable to effectively navigate the site. (Fortunately, it comes pre-installed in nearly all late-model browsers.)

Audio Capability
In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Modem
For live events you must have a Docsis compliant modem to receive the Multicast from LSUsports.net Live. NOTE: The MOTOROLA :CYBERSURFER is not a Docsis compliant modem, and at this time will not receive the multicast.

Routers
At this time you may have difficulties accessing all of LSUsports.net Live's content. Specifically "Live Multicasts", You may have to consult your router manufacturer for support receiving multicasting. Or as an alternitive you can connect the Cable modem to a single PC. Cox will not be responsible for any networking related issues resulting from such attempts.

Firewalls
Some types of firewalls may prevent viewing live events on LSUsports.net Live. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Why do I have to login every time I try to watch a video?

You are trying to watch the videos without logging into the site. You need to login in the upper left hand corner. Once you have logged in there, you won't have to enter your login id and password every time you try to watch a video.

When I receive newsletter I get a message saying that an error has occurred with the script on this page

If you are using Outlook Express for your email client the first thing to do is to visit http://windowsupdate.microsoft.com and get any critical updates, service packs, and recommended updates. The next thing to do is make sure you have the most up to date Windows Script. You can download it at Windows Script. There will be two English downloads at the top, make sure you download and install the correct one for your operating system.

When I click in the Introduction link, it tries to load for a really long time and only about 1/3 of the page actually loads

The introduction link will take you to an interactive page that uses Macromedia Flash 6. You need to have it installed if you want to see the large image. To get the Flash player, go to Macromedia Flash.

The video doesn't look very good:

When viewing video, you can select the speed at which the video will be accessed from your computer. Depending on the high-speed Internet provider, lower speeds may need to be utilized.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here

I'm running Netscape and your site loads very slow

Older versions of Netscape do not handle a lot of the newer web technologies very well. Netscape 4.x versions have issues with style sheets for one thing. The site will not run on Netscape version 4.51. Other versions of Netscape in the 4.x series should run the site, but it will most likely be very slow. You can fix this by upgrading your Netscape browser to something more current, Netscape 6 or 7.

ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password?

Log into the site using your current account id and password. Click on "Preferences" on the left menu (near the top). This will bring up your account information. Look at the menu on the left again, where you clicked "Preferences". You will notice that it has expanded and you now have two more options under "Preferences," one of which will be "Change Password."

I forgot my password

To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.

I accidentally typed my email address wrong when registering

As of right now there is no way to change your account id which is only used for logging in. So you will need to use the email address that you signed up with. Since your email address wasn't correct, you never received the email with the password. To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.

I can't login in anymore

Your account may have been deactivated due to too many failed login attempts or a credit card problem. Open a ticket stating that you cannot log in and we'll track down the reason.

When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?

Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.

My login does not work. I have verified the password via the password help but still cannot login. Is the web site down?

Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.

I am having trouble subscribing:

When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service. How do I cancel my current subscription?
To cancel your online subscription, please login to (Service) with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.

How do I renew my current subscription?

To renew your subscription, please login to (service) with your email address and password. After logging in, you should see your account profile page. When you are on this page, click Manage Packages and then click Extend to extend an existing subscription. If you have previously canceled a subscription please click on Purchase Packages to purchase a new subscription.

I have a new email address how do I update my account?

To update account information, please login to (Service) with your email address and password. After logging in you should see your Account Profile. When you are on this page, click on Edit Profile. From this screen you can adjust your personal information, such as email, password, name, etc.

My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?

To update Billing information, please login to (Service) with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.

I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?

Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event